Shipping policy

General Information

For a large part of our destinations, delivery is free starting from 3 items. Orders are shipped within 24 to 72 business hours.

For 2 items or less, here are the average shipping costs and delivery times (in business days):


 Average time

 Average cost min*
France  3-5 days 8 EUR
Quebec  4-8 days 10 CAD
Canada (outside QC) 5-10 days 10 CAD
USA / UK 5-12 days 9 £, 11 USD
Other countries 6-21 days 12 £, 15 EUR, 15 USD, 19 CAD

* Precise calculation according to the address is carried out automatically at the checkout (also depends on the weight of the order).

Tracking number

At least one method with tracking number is available for all destinations. The availability of tracking is indicated upon the selection of the shipping method.

Package marked as "delivered"

You are responsible for tracking and receiving your package with the Post Office (or couriers service).

If you cannot find a package marked as delivered by the Post Office (or courier service), please get in touch with them to submit a claim.

If you choose a method without a tracking number, Oréole is no longer responsible for the package once it is shipped and put in the hands of the courier service.

Missing or incorrect information (customer error)

Orders not delivered due to incomplete addresses or errors in customer information are entirely the responsibility of the customer.